McCarthy and Stone and a media firestorm in 1991 – Carlex They engage 3 estate agents, they recommend our sale price, and then M&S will only allow us a 5% margin over that. However, we’re still going ahead with the purchase as (a) my mother has set her heart on it and (b) we know the lady who has moved in next door and she’s very happy with her flat and (c) I suspect that problems like water leaks wouldn’t become apparent until she’s been living there a while so a survey at this stage might be of limited use (even if we were allowed to have one). And while various repairs are still going on in a few more flats too, not many of us want to move. As usual, no sighting of senior management, no letter of apology for the inconvenience from them, just a note from our lovely house manager. We and other residents here are visiting a neighbour in hospital because her relatives are even older or live upcountry. Some friends of mine moved in at that time. The house manager should be the first port of call but depends on how user friendly he/she is. We still have plumbers in the building, 2+ years since the first residents moved in. I’d gladly lose some of my inheritance to see my Mum happy, secure and independent (which I hope she will be in a few months time in her new M&S retirement flat, if all goes to plan). Thanks Jen. But one often finds there is a lot of shared history once you start talking which is nice and we don’t have to go outside to find it – though being able to sit in the garden with friends in summer is a bonus. ( Log Out / That did produce the right result and action – or maybe it was when I mentioned the Press…. have had a bad experience with Retirement Living Plus by McCarthy & Stone. Although we are all being careful to maintain social … The company has also supported several smaller charities. Loops work very well when there is a speaker giving a talk, but unfortunately not when several people are chatting at once. (You learn a lot from other residents about how to handle things like that and our house manager is supportive. Malcolm. My mother’s is priced currently at a 20% loss but other flats are looking to lose more than this. When the manager is not on site the red call buttons around the place put us through to Tunstall who are helpful and alert the fire brigade or ambulance service for emergencies. Since September, residents have not been allowed to use their balconies, for which they paid a premium, sea views have gone as has privacy as the balconies are used by workmen to move from one side of the building to the other passing within feet of the picture windows. McCarthy & Stone said that since 2010 it has run its own management service on new sites and no longer sells the freeholds to other parties. The building was put up in a wet summer with much pressure on the sales force to sell. I started this thread about retirement housing when I wrote a post a few weeks ago on a very upmarket scheme in London. Linlithgow development has NO parking for carers, doctors, nurses, prescription delivery, family or anyone else except 10 spaces for residents. I’m assuming that if that happens and we are within the hands of the M&S recommended New Homes Group, doing it their way, they would have to be a bit more accommodating if there’s a hitch that delays our sale. Thanks so much for posting this report. This is my second in-depth look at one of the major providers in the retirement housing sector:-. Result = some residents stop attending and become more isolated. It is said that these profits came at the expense of the elderly and vulnerable that purchased properties in good faith, only to find they were stuck with excessive charges in the print of their leases. I have no doubt it is a tool to get us to accept a lower offer in a shorter time. Bournemouth and Poole College. Have obtained copy of draft lease of new-build apartment which I’ve reserved. Rachel, I sympathise with your dlilemma. McC&S has been in business for over 40 years. McCarthy and Stone Augustus House gave us the best options for personal reasons and most importantly gave flexible life style arrangements. Latest mirage is After Sales. However, there are upsides. Log in, McCarthy and Stone proud of 35 years of ‘fairness and respect’, McCarthy and Stone gives Peverel the push at 25 retirement sites, Our ground rents are fair, says McCarthy and Stone (even though they go up to £600 and are for no service whatsoever), Goodbye, Peverel. In meantime there will be casualties and most that entered this world will be one, some will realize this and some will never. The plumbers told us each shower tray was a different size (!) Customer services made noises but weren’t much help if it is a big or continuing problem. You can buy a two bed detached bungalow for £180k, they tried to tell me that the apartments are good value. There have been teething problems but so far most of them have been addressed, albeit it has taken a long time in some instances. McCarthy & Stone Resales. Most new builds in the retirement market these days have a loop system installed in the communal lounge where it is most needed. Do you agree with McCarthy & Stone's TrustScore? “The vast majority of … Retirement housebuilders will only reform when they are forced to do so, Lord Best tells property conference. I’m desperate to walk away but he’s even keener. I have advised a family friend on their purchase of a brand new McCarthy & Stone apartment in Leicestershire and made them very aware that their property may not be worth what they paid for it. She is here five days a week. Dear Jen and Stephen, Thanks so much for your candour. We were missold the idea of assisted living and the concept of private luxury. I bought a McCarthy & Stone apartment (built 2002/3 on the A38 in Birmingham and now managed by First Port) – nearly two years ago with the assurance that there was parking available – it was a lie. Would love to hear what your decision was, and how’s it working out? I could go into details but suffice to say ABSOLUTELY DONT BUY A MCARTHY & STONE APARTMENT. OTOH I don’t want her to lose her ‘dream flat’. They keep a commission on any future sales. I’m interested as my mother has recently moved into a Retirement Living development. Moving to a retirement flat may not always be the absolutely best deal but as your mum or dad gets older just think where would they best be for a few more years. The company is a big plus and several real friendships have formed here for shopping outings, lunches and even a cruise, while for others just seeing people downstairs in the laundry room for a laugh and chat is enough. He/she must have had to deal with residents’ grumbles every day! My Mum has set her heart on a new M&S flat and the problem is, if we don’t go through with it, there doesn’t seem to be any acceptable alternative in her neighbourhood, which she needs to stay in to maintain her activities, social networks etc and therefore her wellbeing and independence. MCCARTHY & STONE MANAGEMENT SERVICES LIMITED | 100 followers on LinkedIn. There are 77 apartments and 23 parking spaces, the problem exacerbated by flats still being sold to car owners and we now park 3 and 4 abreast. As there presently are no bodies effectively regulating this business nothing will change. It’s been a real nightmare for the family and if you want privacy and peace in your latter years don’t buy a M&C appartmrnt. In between all of that we had to move my mother in law out of the house as she had become frightened to leave the apartment because of this last. There is no parking for visitors, carers, maintenance companies etc. Jen, Thanks very much for writing about your experiences. She can deal with many issues and passes on maintenance requests etc but inevitably she is only the interface between us and regional HQ where building services, customer relations, management services are located. Two weeks on, we’ve had several viewers but no offers. I think the key point is that no-one should buy these flats unless the price is similar to other flats in the area. Thanks! Usually overpriced so if you sell could be in negative equity. With 35 apartments I would expect around 35 spaces for cars. McCarthy & Stone shareholders have voted in favour of a takeover of the retirement housebuilder by private equity firm Lone Star. Always happy to help and go that extra … I cannot smile, maybe wryly with scepticism. Also be prepared for significant losses on resale. I just want best for them, and seems they are more worried about care etc if one of them declines, or passes away. The cladding came off as soon as the scaffolding was up, it is yet to be replaced. McCarthy and Stone. There is slight hope after Lord Best inquiry recommending a new regulatory body to be established. They were the first house-builder to move into the sheltered housing sector over 40 years ago. Elise, the shower floors here are being replaced because of shoddy workmanship. Despite meetings with directors at MCCARTHY & Stone very little happened although she was eventually fired. This was not for me, for a variety of reasons-It is down to ones personal choice, and what the Elderly/retirement/down=sizing industry has to offer is as true today as it was yesterday. They have over 40 years’ experience in the industry and, during this time, they’ve built over 56,000 homes across 1,200 developments. Some have got together to go walking, play Scrabble etc etc doing outside! 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